2020 Agenda
The winners were announced through a series of video releases following the schedule below.
Please click here to rewatch the videos.
| Time | Monday 23 November |
| 1:00pm | Dealer Website of the Year |
| 2:00pm | Aftersales Excellence Award |
| 3:00pm | Business Manager of the Year |
Tuesday 24 November | |
| 1:00pm | Rising Star 2020 |
| 2:00pm | Customer Care Award |
| 3:00pm | Dealer Principal of the Year |
Wednesday 25 November | |
| 1:00pm | Employer of the Year |
| 2:00pm | Independent Garage of the Year |
| 3:00pm | Bodyshop of the Year |
Thursday 26 November | |
| 11:00am | Outstanding Achievement Award |
| 12:00pm | Finance Provider of the Year |
| 1:00pm | IT Innovation of the Year Award - Dealer Systems |
| 2:00pm | IT Innovation of the Year Award - Retail and Wholesale |
| 3:00pm | New Finance Product of the Year |
Friday 27 November | |
| 12:00pm | Used Car Retailer of the Year |
| 1:00pm | Recruitment Agency of the Year |
| 2:00pm | Remarketing Company of the Year |
| 3:00pm | Warranty/Added-Value Insurance Products Provider of the Year |
| Time | Monday 30 November |
| 1:00pm | Most Improved Dealership of the Year |
| 2:00pm | Sales Manager of the Year |
| 3:00pm | New Dealership of the Year |
| Tuesday 1 December | |
| 1:00pm | Carmaker of the Year |
| 2:00pm | Skills & Development Award |
| 3:00pm | Sales Team of the Year |
| Wednesday 2 December | |
| 1:00pm | Digital Initiative of the Year |
| 2:00pm | New Car of the Year |
| 3:00pm | Dealer Group of the Year |
| Thursday 3 December | |
| 1:00pm | Franchised Dealership of the Year |
| 2:00pm | Used Car Dealer Group of the Year |
| Friday 4 December | |
| 1:00pm | Social Media Award |
| 2:00pm | Used Car of the Year - Premium |
| 3:00pm | Used Car of the Year - Volume |